Sma CLUSTER CONTROLLER User Manual Page 109
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- Table of contents
- TROUBLESHOOTING
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External FTP Server
Problem Cause and corrective measure
The ClusterController does not
send any data to the external FTP
server.
An error has occurred in the FTP server.
Corrective measures:
• Make sure that there is enough storage space available
on the FTP server.
• Ensure that the login data for the FTP server are correct.
• Ensure that the "Append" function is activated in the FTP
server.
An error has occurred in the LAN.
Corrective measures:
• Check whether the network settings of the individual
network components are correct. Adapt the network
settings if required.
• Check whether the network components are defective or
damaged. Replace defective or damaged network
components.
The connection test to the external
FTP server failed.
The data transmission is incorrectly configured.
Corrective measures:
• Ensure that you have write authorization on the FTP
server.
• Test the FTP push function (see Section8.6.2, page54).
An error has occurred in the LAN.
Corrective measures:
• Check whether the network settings of the individual
network components are correct. Adapt the network
settings if required.
• Check whether the network components are defective or
damaged. Replace defective or damaged network
components.
After an FTP download, InternetEx-
plorer shows old system data.
There is a problem with the cache properties of InternetEx-
plorer.
Corrective measures:
• Use a different web browser for the FTP download.
18 Troubleshooting
SMASolarTechnologyAG/ SMAAmerica,LLC
User Manual 109ClusterController-BA-en-14
- UserManual 1
- SMACLUSTERCONTROLLER 1
- Legal Provisions 2
- Important Safety Instructions 4
- General Warnings 5
- Table of Contents 10
- 1.1 Validity 11
- 1.2 Target Group 11
- 1.3 Additional Information 11
- 1.4 Symbols 11
- 1.5 Typographies 12
- 1.6 Nomenclature 12
- 2 Safety 13
- 2.3 Operating Information 14
- 2.4 System Requirements 14
- 3 Product Description 15
- 3.1.2 Type Label 20
- 3.1.3 LEDs 21
- 3.1.4 Display 22
- 3.1.5 Keypad 23
- 3.2 SunnyPortal 24
- 4.2.1 Structure 26
- 4.2.2 Toolbar 27
- 4.2.3 System Tree 28
- 4.2.4 Device Menu 29
- 4.2.4.3 Settings Menu 30
- 4.2.4.4 Updates Menu 30
- Status of the update file 31
- 4.2.4.6 Events Menu 34
- 4.2.4.7 Update and Save Menu 35
- 4.2.5 Symbols 37
- 6 System Settings 40
- 6.3 Setting the Date Format 41
- 6.4 Setting the Number Format 41
- 6.5 Setting the Time Format 41
- 6.7 Settings for System Time 42
- 7 Device Configuration 44
- ClusterController 46
- 8 Exporting System Data 48
- 8.2.2 XML Format 49
- File structure (example) 50
- Server (FTP Push) 53
- 9 System Monitoring 55
- Version of the Devices 57
- 10.5 Adding an Inverter 59
- 11 SunnyPortal 60
- 11 Sunny Portal 61
- 12 Modbus Configuration 64
- 13 Grid Management Services 66
- Power in %" 72
- 14 Update 77
- 14.2 Manual Update 79
- Password 84
- 15.4.1 Requesting a PUK 85
- Access via SunnyPortal 88
- Access via WAN IP Address 88
- Access via DynDNS 89
- 17 Network Configuration 90
- 17.4 Changing the HTTP Port 92
- 17.5 Changing the NAT Port 92
- 3. Select [Edit] 93
- 5. Select [Save] 93
- 18.1.2 Network Port LEDs 99
- General information 100
- User Interface and Display 100
- 18 Troubleshooting 101
- Events and Device Status 105
- Communication 106
- USB and Update 107
- EnergyMeter 108
- External FTP Server 109
- SunnyPortal 111
- 19 Accessories 114
- 20 Compliance Information 115
- 21 Contact 116
- 5%6!78% 117
- 9:;*<+%,='3)>+% 117
- SMA Solar Technology 118
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